This week, I responded to an outbound sales email from a software company focusing on customer success. The last line of the rep’s email was: I would appreciate the opportunity to speak with you for a few minutes. When would be a good time to call? I replied: let’s chat. I can do Wed 2:30-4pm […]
VIEW POSTI was talking with the sales rep from a telephony company yesterday. She said: “We have 100% guaranteed up time. For every 10 minutes we’re down, we refund you 1% of you monthly bill.” Then her line went dead… I had someone this week ask me, that as a startup, would it help find prospects get off […]
VIEW POSTThe Situation: Big meeting with a C-level executive at the top, top, top of the org chart. We’d been working with several operations managers to implement our software over the past nine months, and this meeting was set up to discuss how we might expand our work other business units. Lesson Learned: Confirm the meeting […]
VIEW POSTIn “Think Better: An Innovator’s Guide to Productive Thinking,” Tim Hurson discusses the concept of “wave thinking.” Examining a problem not once, not twice, but three times to determine a solution: 1st solution = obvious 2nd solution = more interesting 3rd solution = creative Ahhh… How about your client interactions? When you find a new […]
VIEW POSTThanks to Atlas Accelerator for the opportunity to present at their Fall 2013 Symposium last night. And a special thanks to John Sechrest for the introduction and his wonderful hospitality in Seattle yesterday. I had a hoot hanging out for the day at ImpactHUB and SURF Incubator. Even had a sunny day up there. Slides posted […]
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