All Posts by Scott Sambucci

You might not realize this…

By Scott Sambucci | September 20, 2019

You might not realize this, but you have a distinct advantage right now as a startup—you don’t need that many new customers to make a huge amount of progress. If you’re truly starting up, you need your first one, then 10 more, then 10 more after that. Even if you have 10 or 100 customers, […]

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Who are the competitors in that market right now, and how are they solving the problem that you’ve identified?

By Scott Sambucci | September 18, 2019

If you’re unsure of the answer to this question, talk to people. For example, find people on LinkedIn and at conferences who are decision-makers in these industries. If you’ve chosen a market where you have experience and expertise, it should be easy for you to talk to your network. Just say, “Look, I’m not selling […]

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Episode 70: Customer Success Leadership, Ownership & Responsibility to Your Customers – A Conversation with Leah Chaney

By Scott Sambucci | September 17, 2019

Today’s guest is Leah Chaney, CCO, and Co-Founder at BetterGrowth. Leah is a Customer Success pioneer with almost two decades of experience. After successfully starting and growing Customer Success teams for over 8 successful startups, Leah decided to go out on her own and join BetterGrowth as a Founding Partner. BetterGrowth is an agency that […]

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More companies die from indigestion than starvation

By Scott Sambucci | September 17, 2019

“Think about Amazon. Before it sold lawn furniture, pet food, and everything else under the sun, it started with books. Once it proved the business model, it moved on to other products. Most important, if you’re not focused on a single industry, vertical, or market segment, it’s impossible to be perceived as a market expert. […]

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Grilled Cheese Saturdays & the other half of life

By Scott Sambucci | October 11, 2019

Last night, I got to thinking about all of the “life” I have outside of work every week a partner, spouse and parent. Too often, I tend to let the whims of work affect my perspective on how my days and weeks are going, and that’s just plain terrible. There are good days and bad […]

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