Daily Dose: First Principles for Startup Founders – Extreme Ownership [Part 8]
This is Part 8 of our series – First Principles for Startup Founders
In this episode, Scott emphasizes the importance of taking ownership of the sales process and creating an environment for employees to be successful. He also stresses the need to properly train and support new hires, identify red flags early in customer engagement, and learn from mistakes.
Some of the topics that we covered are:
- How to properly train and support new hires, especially in remote work environments
- The importance of creating an environment for employees to be successful in their roles
- Taking ownership of the sales process when deals go dark, and looking at what the company could have done differently to better qualify the opportunity and provide a tailored proposal
- The importance of onboarding customers properly to prevent churn and taking responsibility for not setting expectations or providing adequate support
- How to dentify red flags early in customer engagement and ensure that they are having early success with the product
- Relentless forward progress, even when faced with setbacks
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