Build a PIT Crew – A Project Implementation Team
Most of all, get your customer ACTIVELY involved – give them JOBS to do…
Not just “oversight…” Not a “committee…” Not “an advisory board…”
Think ACTION & IMPLEMENTATION.
Think about a race car team – YOU are the driver of the car, racing around the track, and you need a team around you to make sure that you win the race.
Crew Chief: This is your Executive Sponsor, overseeing everyone on your customer’s side of the implementation.
Engine, Oil, Gas: This could be the IT team – responsible for making sure that the integrations are happening, that you have the data files you need to implement.
Tires: This is the Business Unit for which you’re implementing. Their job is to keep you on the track so that you all can cross the finish line.
BTW – Do you want to nail your Pilot Programs?
Get a copy of my worksheet: “The Startup Selling Pilot Program Builder.”