Tag Archives for " Customer Development "

Lincoln Murphy on Customer Success & Your Customer’s Desired Outcome [podcast]

By Scott Sambucci | June 7, 2016

“Desired Outcome is the Key to Customer Success.” -Lincoln Murphy Lincoln Murphy helps you make your customers wildly successful. He is a Growth Strategist at Sixteen Ventures and a Growth Architect at Winning by Design(TM). Many people, myself included, consider Lincoln to be a heavyweight in the SaaS and startup world. There’s no one better when […]


Monday AM Sales Challenge: How big of a RISK are you?

By Scott Sambucci | March 21, 2016

Yes, of course your prospect loves your product and how you’re going to lead them to the promised land. Here’s the thing… despite how much they love your product and the idea of working with your company, you pose an enormous risk to your prospect. Here’s the other thing… in many cases, they’re not even […]


Monday AM Sales Challenge: Review your recent losses [2/29/16]

By Scott Sambucci | February 29, 2016

After acquiring a few new customers in a row, it’s easy to feel like you’re in a groove and you’ve got this “sales thing” figured out. Then all the sudden, just as quickly, you can hit a rut and a few prospective customers decide to go another direction, or worse they just plain go dark […]


Episode #1: Startup Selling with Conference Escorts

By Scott Sambucci | April 13, 2015

http://traffic.libsyn.com/salesqualia/Salescast_1-Startup-Selling-Conference-Escorts.mp3 This SalesCast is brought to you by, well, SalesQualia. Check out the Startup Selling Program, a 90-day program focused on finding customers, growing revenue and building your sales process. We discuss how to set meetings at a conference, executing on those meetings, and following afterwards. Throughout the conversation, we talk about lots and lots […]


Stop Doing Product Demos

By Scott Sambucci | March 26, 2015

This week, I responded to an outbound sales email from a software company focusing on customer success. The last line of the rep’s email was: I would appreciate the opportunity to speak with you for a few minutes. When would be a good time to call? I replied: let’s chat. I can do Wed 2:30-4pm […]